Cancellation Policy – Fixers

Last Updated: 26 February 2026

This Cancellation Policy governs the cancellation of service bookings made through the Fixers platform, owned and operated by Ollama Technologies Private Limited.

By using Fixers, you agree to the terms outlined in this Cancellation Policy.

1. Scope

This policy applies to all service bookings made through the Fixers website and mobile application.

2. User-Initiated Cancellations

a) Free Cancellation Window

Users may cancel a confirmed booking without any cancellation charges if the cancellation is made at least 2 hours before the scheduled service time, unless otherwise stated in the service listing.

b) Late Cancellation Charges

If a cancellation is made within 2 hours of the scheduled service time, Fixers reserves the right to charge a late cancellation fee to compensate service providers for time, travel, and opportunity loss.

Late cancellation charges may range from 10% to 50% of the service value, depending on:

• Service category

• Service urgency

• Service provider dispatch status

c) No-Show Policy

If a user is unavailable, unreachable, or denies access at the service location at the scheduled time, it shall be treated as a No-Show and may result in:

• Full or partial service charge

• No refund eligibility

3. Service Provider Cancellations

If a service provider cancels a booking due to:

• Unavailability

• Emergency

• Technical or operational reasons

Fixers shall make reasonable efforts to:

• Assign an alternative service provider

• Offer rescheduling

• Initiate a refund as per the Refund Policy

4. Fixers-Initiated Cancellations

Fixers reserves the right to cancel any booking due to:

• Safety concerns

• Fraud detection

• Service provider unavailability

• Technical issues

• Regulatory or legal requirements

In such cases, users will be eligible for refunds in accordance with the Refund Policy.

5. Rescheduling Policy

Users may request service rescheduling subject to:

• Service provider availability

• Category-specific rescheduling limits

Rescheduling within 2 hours of service time may be treated as a late cancellation.

6. Subscription Plan Cancellations (If Applicable)

For users subscribed to Fixers membership or subscription plans:

• Subscription cancellations shall be governed by the Subscription Terms & Conditions.

• Partially used subscriptions may not be eligible for refunds unless stated otherwise.

7. Refund Linkage

All approved refunds resulting from cancellations shall be processed in accordance with Fixers Refund Policy.

8. Policy Updates

Fixers reserves the right to modify this Cancellation Policy at any time. Continued use of the Platform constitutes acceptance of the revised policy.